Trolls on the Bridge: How to Keep Negative Feedback from Shredding Your Heart

I recently read this quote by Allen Arnold and it resonated deeply. “If God is pleased with your latest creation but the world ignores it, how do you feel? The answer reveals who you are creating for.”

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Excellent question. I fall into this trap far too often. I hope people like what I’ve written. This new blog was a step out of my comfort zone. Will people read it? Will they like it? This doesn’t even have to revolve around writing. This could be about any situation. The secret fear is, “Will they approve what I offer? Will they approve of me?”

So many of us say we are living, breathing, creating, and doing for an Audience of One, but the truth is, when our creative offering is ignored by the masses, we suffer hurt. Disappointment. We may even feel insignificant or devalued. Such a reaction tells us the true condition of our heart.

What’s worse? Not having our creation ignored but having it, or perhaps even our very person, attacked. Ouch.

ecclesiastes 7 5Let me stop here and say I’m not talking about constructive criticism, although for some, any kind of criticism feels like destructive criticism. Wearing our feelings on our sleeve about something we create isn’t healthy. One of the best pieces of advice I heard early on when beginning my writing career came from Tamera Alexander. She said, “What you create, whether it be your book, your story, an article, whatever it is…that thing is not your baby. It is a product. You are not what you create.”

Great advice, and an excellent way to keep the sting from burning too deeply when criticism need be applied. And trust me, it will. No one is born the expert in their field. No one.
Constructive criticism is intended to build up. It’s based on love and wants the best for the other person. Destructive criticism wants only to harm. Its intent is to destroy, and is usually birthed out of jealousy or fear. So when you’ve been hit with negative feedback, it’s important to take a step back and analyze the source. There are four types of feedback sources.

  1. Lovers  

flatteryThese guys love everything you produce, say, and do. They love you. More of you 24-7. Of course, they would never dream of giving you negative feedback so they aren’t pertinent to our chat today, but beware. You should still take their gushing praise with a grain of salt. Don’t let it give you a big head. “…a flattering mouth works ruin.” (Proverbs 26:28)

 

 

  1. Critics

More or less, critics are people who are educated in the creative product you’ve released. They have opinions that are subjective but carefully thought out about why they do or don’t like something, how aspects could be improved, etc. Good critics should be about the product, not the person behind it. Constructive criticism from a critic can be extremely valuable. Just remember their opinion is subjective.

  1. Trolls

trollAh, here is where things get messy. Trolls will hit you with all kinds of negative feedback. They don’t like your product because blah, blah, blah. Some criticisms may seem legit, some utterly ridiculous and hurtful. In the midst of their barbs, it may become apparent to you these guys have never even read or used your product. What?!

Trolls are internet drama feeders. They love stirring up fights because they find it amusing. They will go after your creation, and possibly, after you just for the shock value of it. As a friend of mine recently put it, “Trolls are just looking for a goat to cross their bridge.” Someone to torture. Someone to mess with. Although it seems they are quite hostile towards you, they are probably indifferent. They really don’t care about you at all, one way or the other. They are just looking for some drama-induced excitement in their too-dull lives. feed the trolls

Word of advice: Don’t feed the trolls. Do not engage with them. Don’t try to make them like you. They are out for one thing: drama. You feed a troll, and they’ll keep hanging around the bridge. Starve a troll, and they’ll look for some other place to feed.

  1. Haters muppet haters

As a recovering people pleaser, this one hurts, but it’s true. There will be some people that hate you. There I said it. Let it sink in. They will hate you for no other reason than that. It’s usually based out of some sort of jealousy, but perhaps not. Maybe it’s a wound they are struggling with and you’re an easy target. Whatever the reason, there will be people that don’t like you. They will say the meanest, most nasty, soul-cutting things to you. You’ll have a choice in that moment whether to believe what they say about you and your worth or reject it. (Remember this: a lie can only harm us if we believe it.)

john 15 18You are not what you create. You were lovingly fashioned and knit together by God, designed for a purpose before you ever drew a breath. Haters spew venom because they have no love nor light. Trolls linger on bridges, but none of it changes one thing between you and the Author of Life.

Press on. Pray for those who hurt you. Love with abandon, even those trolls and haters. They must hurt deeply to have so much acid spill out. Here’s a thought: every time you’re confronted with hurtful feedback, instead of lashing back or wallowing in tears, as we all so often want to do, bow your head and say a prayer for that mean person. Talk about agape love in action.

After all, trolls need Jesus too.

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Amazon Customer Reviews on the Bible: Putting Criticism into Perspective

3 star review

Receiving a long awaited publishing contract is a euphoric feeling. It’s also terrifying for someone like me, a recovering people-pleaser.

recovering people pleaser

I love absolutely everything about the creative process. From spinning a story world into existence, breathing characters to life or muddling through their spiritual and emotional transformations, I find the entire journey exhilarating. I even love the grueling grind of editing. (Most days, at least.)

With my debut release scheduled for summer of 2018, life is a whirlwind of excitement. Edits and marketing plans, launch teams and beta readers, book covers and website designs. So much to take in. So much that should be overwhelming me. But there’s only one aspect of the coming year that causes my knees to knock. When my amazing author relations manager at Tyndale asked me if there was anything she could pray about for me, I confessed the issue that continues to keep me paralyzed in fear…the dreaded approach of reviews.

fear

Writing is a tough gig, especially when you consider you’re putting your deepest thoughts and musings out for everyone to see. It’s an open invitation for anyone to take a peek inside your most vulnerable, shadowed places. And people, as we all know, judge. For a recovering people pleaser, the very idea is terrifying. The thought of someone not liking my book sinks a stone to the bottom of my stomach. Even worse is the idea of receiving scathing reviews on Amazon or Goodreads. My head knows it’s not possible for everyone to think my story is the best thing ever written, but my heart is having a hard time preparing.

As I was wrestling with my fear, I began mulling over the classics. How did the world’s best selling authors react to criticism? As I googled “best selling books of all time”, God reminded me of something very important. I think most of us know what the number one best seller is, right? No, not Gone with the Wind or Ben-Hur or To Kill a Mockingbird. The biggest blockbuster to ever sweep planet earth was, and still is, the Bible.HolyBible

As I sat in my chair, a smile lifted my mouth. What would it be like if the Bible had Amazon reviews? Could you see people writing them in? “I really tried hard to get into this book but all those begats in Matthew 1….what was this guy thinking?” Or maybe, “From a historical perspective, this book was highly accurate but around the section called Judges things got weird. Too gory. Two stars for me. And don’t even get me started on The Song of Solomon.”

Out of curiosity, I braved a look on Amazon. Imagine my amusement to find the Bible has thousands of reviews. Some of them related to binding and aesthetic features from the individual publishing houses, but some actually about its content. Goodreads was even more divisive.

What’s my point?

If God’s perfect, holy, inerrant, divinely-breathed Word receives a wide slew of reviews, ranging from five stars all the way down to a “one star, do not buy”, I have no reason to be ashamed if my book is lumped in as the same. Truth is divisive. Creativity and art attracts some and repels others. What brings life to one may cause another to shrug and walk away. That’s okay. My job is write. God handles the results.

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Jesus wasn’t concerned about whether he made everyone happy. The fact is, He spoke the truth at all times, knowing that doing so would deliberately offend the religious hypocrites of the day. So be it. He came to do the will of the Father and only the will of the Father. Nothing more, nothing less.

This doesn’t just apply to writing. This is for any facet of our lives. When God calls us to do something out of our comfort zone, it may be, well, uncomfortable. Sometimes divisive. It may cause people to look at the world in a new way. If I’m worried about whether everyone likes my book or not, I’m missing the point. I cannot find my worth, my value or anything else based on the fickle applause of man. That is an ever changing idol that will leave me empty and wounded…an ever-moving target, impossible to hit.

target and arrow

I write to discover my own shadowed places. I write to please the Author of Life. I write because I love and want to share that love in return. To some, the story will fall on hard hearts and deaf ears. Some will find it a nice tale. Some will find it life-changing. There is beauty in all of it. I need only be faithful.

Thousands may be watching, but I live for an audience, and the approval, of One.

Are you a people pleaser? How has it affected your life? What do you do to combat it on a daily basis? I would love to hear!